The TeleClinic Wiki
Would you like to learn more about medical topics? In our wiki, you will find interesting articles on various medical topics. Do you have a specific question? Experienced doctors can advise you quickly and easily via video call.
Over 4.0 million successful treatments
Over 4.0 million successful treatments
6.500+ attending physicians and doctors
GDPR-certified:
Data protection certified by TÜV Saarland
Tested:
Stiftung Warentest
test winner (07/2022)
Tested:
Stiftung Warentest test winner (07/2022)
It's that simple
1
Select your preferred date
2
Speak to a doctor directly online
3
Redeem prescription
Frequently asked questions
Will my health insurance cover the costs?
What do I need to bear in mind with electronic prescriptions or sick notes?
Where can I redeem my prescription?
How long do I need to wait?
How does a digital doctor's appointment work?
Wiki guide
Our wiki section provides you with a variety of information on interesting medical topics.
Your health in good hands
Pioneers in
telemedicine
- About 4.0 million treatments
- About 3.2 million app downloads
- About 6.500 attending physicians and doctors
Stiftung Warentest
Test winner (07/2022)
In an unannounced test, medical experts and other experts, such as data protection experts, rated TeleClinic as the best telemedicine platform.
Your information is
in safe hands
- Data protection certified by TÜV Saarland
- Compliance with high data protection standards (GDPR)
Pioneers in
telemedicine
- About 4.0 million treatments
- About 3.2 million app downloads
- About 6.500 attending physicians and doctors
TÜV tested
- Certified data protection for the TeleClinic service platform
- Tested by TÜV Saarland (10/2024)
Your data in
safe hands
- Certified and GDPR-compliant video module (teleclinic.video)
- The latest encryption technology
Top marks for treating
doctors:
All doctors who treat patients via TeleClinic are registered and licensed in Germany.
"[...] Patients receive an appointment promptly at the Teleclinic, do not have to sit in full waiting rooms if they are ill and receive adequate, prompt and professional treatment."
"[...] Large parts of Germany are underserved by GPs; through my collaboration with TeleClinic, a very large number of patients can be helped via remote treatment."
"I also like to treat children via telemedicine, as it's practical for everyone, the children don't have to leave the house, feel more comfortable and don't have any stress. [...]"
"I like working for Teleclinic because it makes my day-to-day work more efficient and modern, and more patients can benefit from my medical expertise in times of a shortage of doctors. [...]"
"Unfortunately, our healthcare system has been changing for some time in a direction that is not satisfactory for everyone involved [...]. With TeleClinic, we can at least make up for some of the shortcomings [...]."
About 8 Years of experience in telemedicine
- 2015: Foundation in Munich
- 2020: Costs covered by all health insurance companies
- 2022: Introduction of ePrescription
- 2023: Introduction of the eAU
The reviews shown have been checked for authenticity by TeleClinic prior to publication and come exclusively from people who have used the TeleClinic platform for treatment. The reviews were obtained as part of a user survey and were selected based on their relevance at the time of evaluation.
Everything you need to know about telemedicine, health and doctor’s appointments
Our wiki contains information on a wide range of health topics such as telemedicine and remote diagnosis, as well as important topics such as living wills, emergency data and organ donor cards. TeleClinic’s online doctors can also advise you on these topics via video consultation.
How does telemedicine work?
In theory, the term telemedicine also includes telephone consultations. However, today it generally refers to video chat with visual contact via a smartphone app. Since the doctor can see the patient, it is easier for them to get an idea of their condition. In addition, they can examine certain symptoms such as rashes, redness or wounds.
Why is telemedicine recommended?
Digital contact has numerous advantages for both sides:
- Sick people are spared the often arduous journey to the doctor’s surgery, including long travel times and searching for a parking space.
- A sick note can be issued within minutes via the app.
- There is no need to wait weeks for an appointment with a specialist.
- Chronically ill patients no longer have to visit their doctor for every repeat prescription.
- Employees are absent less often due to doctor’s appointments involving long journeys to the surgery and waiting times.
- In rural areas with a shortage of doctors, access to specialists is made considerably easier.
- Data for monitoring health status can be automatically recorded and forwarded to the attending physician.
- Patients find it less embarrassing to contact a stranger via screen when discussing sensitive and delicate issues.
- Doctors reduce the number of patients in often infectious waiting rooms.
- If necessary, a second (specialist) doctor can be consulted via video link.
Are you an expat living, working or studying in Germany?
The German healthcare system can be challenging – even if you speak German. But we’re here to help: TeleClinic is your first port of call for English-language online medical advice from German doctors as well as issuing prescriptions and sick notes in Germany.
These articles are intended solely to provide you with preliminary information on various topics and are not a substitute for a medical diagnosis. Experienced doctors are available to provide further advice via TeleClinic. We will first assess whether your concern is suitable for a video consultation.
- Last updated: 1. June 2026
