Head of Medical Operations (m/f/d)

Context

Medical  Operations is the core of TeleClinic, helping us deliver a digital-first service that supports millions of patients in Germany. Are you willing to surpass traditional industry standards for our patients to provide an experience so brilliant that it sets an entirely new standard altogether? Are you passionate about providing amazing care and support to our patients across Germany? Join us as Head of Medical Operations!

Your Responsibilities

We are looking for a Head of Medical Operations (m/f/d) to join us at the soonest possible date in Munich, Germany. Working with world-class engineers, business colleagues and designers in our brand-new design office in Munich, you will be responsible for making TeleClinic a 5 Star experience for our patients.

  • Ensure that both the nurses as well as the doctors deliver their services to the patients of high quality and on-time
  • Manage the convenient & secure delivery of drugs prescribed by TeleClinic doctors to the patient
  • Identify measurements to improve the user experience of our patients from the first touch point with TeleClinic until the resolution of their medical need

    Your Background

    • Previous experience in providing exceptional customer service in a technology driven organisation
    • You are goal-driven and have experience working with KPIs
    • You can manage multiple stakeholders
    • You like to take the initiative and have a hands-on mentality
    • You develop a high sense of responsibility for your work field and details
    • Very good English & German skills as well as a high level of teamwork

      Why Join TeleClinic?

      • Have impact with your work and build up Germany’s biggest online doctor visit platform
      • Agile and quick decision-making culture
      • Individual yearly educational and conference budget
      • Attractive compensation
      • Great team events, a brand-new office, free snacks, coffee and beer

       

         

        Ansprechpartner

        Michaela Klement

        Head of HR

        089 666 82 55 10

        michaela.klement@teleclinic.com

        Michaela Klement

        Head of HR

        089 666 82 55 10

        michaela.klement@teleclinic.com