National Customer Success Manager (w/m/d)

  • München

  • Remote OK

  • Vollzeit

  • Doctor Operation

The digitization of the German healthcare system has begun and at TeleClinic we want to be the starting point for patients for all their healthcare needs by building the leading on-demand platform for online doctor visits.

What is your role?

For our Doctor Operations Team we are looking for a competent National Customer Success Manager. You will be on the doctor (our partners) side of the company and give everything you’ve got to make them happy.

In detail:

  • Be the responsible person for a successful Partner Success Management
  • Make sure new doctors in our network get the best start they can have and enable them to be productive and happy sustainably. 
  • Gather the feedback of the doctors and derive strategic initiatives 
  • Support the doctors with all relevant questions via chat, phone and email
  • Mentor, train, guide junior and other members of the team (with a perspective team lead position)
  • Through the close relationship with the doctors, you are a key figure for the whole company to understand their needs and will work interdisciplinary with all other departments

Who we are looking for:

  • Successfully completed degree or vocational training in a relevant field
  • Experience in customer service and/or success management with demanding customers
  • You love communication in all its facets and are genuinely empathetic and positive. You easily approach new people and can explain things clearly.
  • High level of initiative, confidence, innovativeness and the ability to quickly learn new tools and processes
  • Previous experience in the healthcare sector and/or high growth environments are an advantage 
  • Very good knowledge of German and good knowledge of English

What’s in it for you:

  • You will be part of one of the hottest startups in healthcare and work directly with a cross-functional, international, team on the future of health in Germany.
  • Work flexibly from your home office or if needed from our modern, bright and spacious office in Munich with free fruit, snacks and drinks. 
  • Personal development budget per year, 2 days additional leave to attend conferences and courses
  • 27 vacation days per year, with one additional vacation day for each year – up to 30 vacation days
  • Do you like to ride a bike? Then benefit from the cooperation with JobRad
  • Your health and work-life balance is close to our heart, so we support an Urban Sports Club membership
  • Regular fun team and company events

Willkommen bei TeleClinic

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