VP Design & Head of Product Design Consumer (m/f/d)

  • München

  • Remote OK

  • Vollzeit

  • Product Consumer Team

Digitalization of the German Health System is ready for take-off and one thing is for sure: With TeleClinic you get the chance to revolutionize this industry.

Why? Because we were not only the first to offer telemedicine in Germany but are also the market leader. We are a platform for online doctor visits in Germany and, in 2018 Forbes Magazine already announced us amongst the 100 most innovative startups.


We are looking for a product design leader who will take our ways of approaching challenges to the next level. In this double role you will lead a growing product design organization, which is building the leading digital platform for consumer healthcare in Europe.

Mission of the role:

  • Reporting directly to the CPO Consumers, and working closely with engineering and marketing, you will be accountable for the overall experience of the consumer journey from the first touch point across our entire product ecosystem.
  • You will help to establish a seamless user journey between all products & services and make our ecosystem accessible to consumers in Europe
  • You are accountable for the design mission and will help us to implement design processes and design systems to come up with world class design at scale
  • You will grow, nurture and mentor design team members, ensuring that our talented colleagues have all the support they need to craft, execute and drive product design
  • Serve as a coach and mentor to our team of product designers and researchers. Assist them in their development and help them push the boundaries of what it means to create a world-class product.
  • You will be partnering with the Product Owners, Engineers, Data Scientists, and other colleagues, working in cross-functional and distributed teams. Together, you will be actively involved in defining the customers’ and the business’ problems.
  • You’ll identify key metrics for projects you are involved in and take ownership for achieving them
  • From research to wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.
  • As a product design leader you will have responsibility for hiring, people management, stewardship of agencies/freelancers and ownership of the product (or family of products) that you work on. You will also interact with our most senior stakeholders (up to C-level).

Candidate Profile

  • Your extensive experience (>8 years) in leading and mentoring digital design teams within complex or matrix style organisations will be critical for this role
  • A broad knowledge relating to user centered design methodologies and how they can be applied in agile development setups for software and hardware products
  • Guided by your motivation for design innovation, your proven track record of modernizing and developing design across an entire user journey and ecosystem
  • Your demonstrated ability to influence others through thought leadership, your collaborative approach and your commitment to champion our journey to become a more diverse and inclusive work space
  • As a leader within our business, your ability to motivate and inspire design specialists across various design disciplines will be a key success factor and support your success in building and developing your team
  • Extensive experience setting up design strategy & processes
  • Strong and persuasive communication skills, adaptable to various audiences – from executives to product owners and designers
  • From research to wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.

Success KPIs:

  • Conversion rate(s) of your product(s)
  • NPS score(s) of your product(s)
  • Frequency(s) of your product(s)

Willkommen bei TeleClinic

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