In cooperation with
The online doctor free of charge for pronova BKK policyholders
Your online doctor visit with premium serviceWith the exclusive benefits of our premium service, visiting a doctor online is now even easier for you.
Free of charge
Mon to Sun from 6:00 a.m. – 11:00 p.m.
Around the clock
Experienced general practitioners
General practitioners + specialists
Pediatricians, gynecologists, ENT, dermatologists, orthopedists, urologists
Doctor’s appointment as soon as possible
Guaranteed to speak with a doctor within 30 minutes:
Preferential treatment over non-premium patients with a waiting time of up to 48h.
Your statutory health insurance takes care of the payment for your online doctor's consultation. All you have to do is provide your insurance number in the registration process.
You currently have to pay for your medication yourself, as TeleClinic can only issue private and referral prescriptions. We are currently working on a solution for electronic health insurance prescriptions.
Our doctors can prescribe prescriptions as well as issue sick notes. This way, you will receive the best possible care when you are sick. At this time, you must pay for the cost of your medication yourself, as TeleClinic can only issue private and referral prescriptions. You will not be reimbursed for the cost of the medication by your insurance company. We are currently working on a solution for electronic health insurance prescriptions.
Our (private) digital incapacity for work (AU) certificates are not valid for claiming daily sickness benefits and cannot be submitted to your insurance company.
Our doctors issue digital AUs for forwarding to the employer. The sick notes are prepared in accordance with the legally required specifications and are issued and digitally signed in a legally secure manner by medical specialists licensed in Germany.Accordingly, the AU should be accepted by your employer without any problems.
If you need a sick note for a school or university, please clarify in advance whether a digital certificate of incapacity for work is accepted. For families with children, we can issue an AU for the parents, but not for the child itself.
After the doctor has issued the e-prescription for you, you can redeem it directly in the app. You can choose whether you want to pick up your medication at a local partner pharmacy in your area or have it delivered to your home.
For non-pharmacy drugs, delivery via DocMorris is free of charge from an order value of €19, and for delivery via MACHE from €29.
No. The doctor will take time for you until all your questions have been clarified.
TeleClinic works as simple as this
1. Register and choose your desired date
Answer a few questions and book your appointment directly (immediately or desired date).
2. Online doctor visit in the app.
Get doctor’s consultation, prescription and sick note in minutes via app.
3. Pick up medicines or have them delivered.
Pick up medicines from local pharmacies or have them conveniently delivered to your home.