In cooperation with

The online doctor free of charge for pronova BKK policyholders

As an insured of pronova BKK, you can now complete your doctor’s consultation, including private prescription in minutes via app. Through the cooperation with TeleClinic, you also benefit from the exclusive advantages of our premium service, which make the online doctor’s visit even more convenient for you. The costs incurred are covered by your health insurance. Please note that only this page is available in English. If you need help booking an appointment, please contact our customer service.
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24 hours a day

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Discreet and confidential

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Pharmacies on site

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Free shipping

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Medical specialists from Germany

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Over 100,000 patients

Your online doctor visit with premium service

With the exclusive benefits of our premium service, visiting a doctor online is now even easier for you.



Free of charge

Mon to Sun from 6:00 a.m. – 11:00 p.m.

Around the clock

Medical care

Experienced general practitioners

General practitioners + specialists
Pediatricians, gynecologists, ENT, dermatologists, orthopedists, urologists

Appointment booking

Doctor’s appointment as soon as possible

Guaranteed to speak with a doctor within 30 minutes:
Preferential treatment over non-premium patients with a waiting time of up to 48h.


Your statutory health insurance takes care of the payment for your online doctor's consultation. All you have to do is provide your insurance number in the registration process.

You currently have to pay for your medication yourself, as TeleClinic can only issue private and referral prescriptions. We are currently working on a solution for electronic health insurance prescriptions.

Our doctors can prescribe prescriptions as well as issue sick notes. This way, you will receive the best possible care when you are sick. At this time, you must pay for the cost of your medication yourself, as TeleClinic can only issue private and referral prescriptions. You will not be reimbursed for the cost of the medication by your insurance company. We are currently working on a solution for electronic health insurance prescriptions.

Our (private) digital incapacity for work (AU) certificates are not valid for claiming daily sickness benefits and cannot be submitted to your insurance company.

Our doctors issue digital AUs for forwarding to the employer. The sick notes are prepared in accordance with the legally required specifications and are issued and digitally signed in a legally secure manner by medical specialists licensed in Germany.Accordingly, the AU should be accepted by your employer without any problems.

If you need a sick note for a school or university, please clarify in advance whether a digital certificate of incapacity for work is accepted. For families with children, we can issue an AU for the parents, but not for the child itself.

After the doctor has issued the e-prescription for you, you can redeem it directly in the app. You can choose whether you want to pick up your medication at a local partner pharmacy in your area or have it delivered to your home.

For non-pharmacy drugs, delivery via DocMorris is free of charge from an order value of €19, and for delivery via MACHE from €29.

No. The doctor will take time for you until all your questions have been clarified.

TeleClinic works as simple as this

1. Register and choose your desired date

Answer a few questions and book your appointment directly (immediately or desired date).

2. Online doctor visit in the app.

Get doctor’s consultation, prescription and sick note in minutes via app.

3. Pick up medicines or have them delivered.

Pick up medicines from local pharmacies or have them conveniently delivered to your home.

The app for your health

Doctor's consultation, prescription and Sick note in minutes with the TeleClinic app.