Your disease guide directly online

Comprehensive initial information on common diseases. Find out more about causes, symptoms and treatment options.

Costs covered by all staturory health insurances and insurance companies

Over 100.000 reviews

With digital doctor's appointments, TeleClinic allows you to focus on recovering in your own bed when you are ill, rather than having to sit in a waiting room.

It is particularly convenient that the sick note is available directly in the app. It is also a relief that the prescription can be sent to a pharmacy of your choice.

It's quick and easy to speak to a doctor. For any future reasons for using telemedicine, I will definitely use TeleClinic again. Thank you!

I particularly liked the fact that it took less than two hours and I had my prescription, including app download, registration, login and doctor contact. Thank you very much!

Great. Super easy, no fuss. It saves a lot of time and hassle around doctor's appointments. I'll be using it more often now.

You don't have to leave your bed when you're already feeling unwell, and you don't infect anyone on the way to the doctor or in the waiting room. I think that's great!

Availability during off-peak hours – quick accessibility within a few minutes

It's that simple

Avoid travelling to the doctor’s practice and long waiting times. Get medical advice and, at the doctor’s discretion, receive sick notes and prescriptions.

Only about 4 minutes waiting time

Select your preferred date

Please answer a few questions about your symptoms in advance.

Online

Dr. Schmidt-Sibeth
General practionist

Speak to a doctor directly online

A doctor will advise you in detail via video call and, at their discretion, issue you with a prescription and sick note.

Your electronic sick note is ready

Redeem prescription

Patients can redeem prescribed prescriptions at the pharmacy of their choice.

Over 4.0 million successful treatments

6.500+ treating doctors in Germany

Over 3.2 million
app downloads

In cooperation with all health insurance companies and insurers.

Frequently asked questions

Will my health insurance cover the costs?

For those with statutory health insurance, the costs for the online doctor’s visit are covered by your health insurance company. If you are covered by statutory health insurance and choose to pay for treatment yourself, the costs for the treatment, prescription and medication will not be covered by your health insurance company and are also non-refundable. You will only receive private documents (prescription and sick note). Those with private insurance will receive an invoice as usual, which they can submit to their insurance company.

What do I need to bear in mind with electronic prescriptions or sick notes?

After providing telemedical treatment, doctors can issue electronic prescriptions (including health insurance prescriptions, private prescriptions, referral prescriptions) and certificates of incapacity for work via TeleClinic in accordance with the applicable legal requirements and regulatory framework. These are legally valid and recognised by employers and pharmacies. Please note that a certificate of incapacity for work can only be issued for a maximum of 3 days.

Where can I redeem my prescription?

Once the doctor has issued the electronic prescription for you, you can redeem it directly using the app. To do this, simply show the redemption code from the app at a local pharmacy or have the medication conveniently delivered to your home by a mail-order pharmacy. In addition, a growing number of pharmacies also offer delivery by courier service. Your prescription is of course also available via the gematik e-prescription app or the electronic health card (eGK).

How long do I need to wait?

On average, you can speak to a doctor within one hour. This may vary slightly depending on workload and time of day.

How does a digital doctor's appointment work?

First, send us your request via the online form or in the app. You will be notified when the online consultation begins and can join the conversation via the app. The connection with the doctor will be established as soon as they have also joined the online consultation. During the consultation, the doctor will take as much time as necessary to address your concerns until all important questions have been clarified and will then issue all important documents to you in the app.

Your treatment will begin shortly

Get to know the doctors treating you

All doctors treating patients via TeleClinic are based in Germany and are committed to providing the highest quality of care. They are always available to assist you with general and specific medical enquiries.

We can help with these symptoms, for example

We can offer you online medical advice for these and other symptoms and conditions:

Already over 4.0 million successful treatments

With digital doctor's appointments, TeleClinic allows you to focus on recovering in your own bed when you are ill, rather than having to sit in a waiting room.

It is particularly convenient that the sick note is available directly in the app. It is also a relief that the prescription can be sent to a pharmacy of your choice.

Great. Super easy, no fuss. It saves a lot of time and hassle around doctor's appointments. I'll be using it more often now.

It's quick and easy to speak to a doctor. For any future reasons for using telemedicine, I will definitely use TeleClinic again. Thank you!

I particularly liked the fact that it took less than two hours and I had my prescription, including app download, registration, login and doctor contact. Thank you very much!

You don't have to leave your bed when you're already feeling unwell, and you don't infect anyone on the way to the doctor or in the waiting room. I think that's great!

Availability during off-peak hours – quick accessibility within a few minutes

The reviews shown have been checked for authenticity by TeleClinic prior to publication and come exclusively from people who have used the TeleClinic platform for treatment. The reviews were obtained as part of a user survey and were selected based on their relevance at the time of evaluation.

Health guide

Diseases guide

The TeleClinic disease lexicon provides you with comprehensive initial information on common diseases. Find out more about the clinical picture, symptoms, causes, examination methods and treatment options.

Illnesses Guide

Our guide provides information on a wide range of illnesses, their symptoms, causes and treatment options.

What is an illness?

An illness is defined as a disruption of physical or mental function that subjectively or objectively impairs well-being and/or performance.

In most cases, an illness is accompanied by symptoms, i.e. certain complaints or characteristics, which can vary greatly from one illness to another.

Illnesses often require treatment, therapy or care. However, some illnesses can also heal without treatment.

Illness categories

Illnesses can be divided into categories based on various criteria.
Scope:

Illnesses can be localised and affect individual or multiple organs, organ systems or the entire organism.

Organ disease

Systemic disease

Multisystem disease

General disease

Cause:

Diseases can also be classified according to their causes. This is particularly important in terms of treatment.

Hereditary disease (genetic)

Infectious disease (caused by viruses, bacteria, fungi or parasites)

Accidents or trauma

Degenerative diseases

Autoimmune diseases

Tumour diseases

Intoxication

Etc.

Affected organs (localisation):

In many cases, the location of the disease can also be used to identify the relevant specialist area. However, it is often not possible to pinpoint the disease to a single organ, as several organs or even the entire organism may be affected.

Lung disease

Heart disease

Kidney disease

Liver disease

Vascular disease

Skin disease

Eye disease

Periodontal disease

Etc.

Time course:

Acute (begins suddenly)

Chronic (progresses over a longer period of time)

Seasonal illnesses

Some illnesses occur more frequently during certain seasons. For example, people are usually more susceptible to certain illnesses such as flu and colds, but also depression, during the cold season. In spring and summer, on the other hand, there are more cases of hay fever or summer flu.

What is health?

Contrary to popular belief, health is not necessarily the opposite of illness. The World Health Organisation (WHO) defines health as follows:

‘Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.’

By medical editor:
Nadine Leclair

Last updated: 18. December 2025

This TeleClinic guide has been written by our medical editors in accordance with the highest scientific standards. The articles are intended to provide you with initial information on various topics and cannot replace a medical diagnosis. Experienced doctors will be happy to provide you with further advice in an online consultation.

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Costs covered by all staturory health insurances and insurance companies

Legally valid
sick note

Electronic prescriptions via the electronic health card or
eRezept app

Your disease guide directly online