Help & advice for mental health problems directly online

Fast appointments. Anytime – day and night.

Costs covered by all staturory health insurances and insurance companies

Help & advice for mental health problems directly online

Fast appointments. Anytime – day and night.

Costs covered by all staturory health insurances and insurance companies

Help & advice for mental health problems directly online

Fast appointments. Anytime – day and night.

About 100.000 reviews

With digital doctor's appointments, TeleClinic allows you to focus on recovering in your own bed when you are ill, rather than having to sit in a waiting room.

It is particularly convenient that the sick note is available directly in the app. It is also a relief that the prescription can be sent to a pharmacy of your choice.

It's quick and easy to speak to a doctor. For any future reasons for using telemedicine, I will definitely use TeleClinic again. Thank you!

I particularly liked the fact that it took less than two hours and I had my prescription, including app download, registration, login and doctor contact. Thank you very much!

Great. Super easy, no fuss. It saves a lot of time and hassle around doctor's appointments. I'll be using it more often now.

You don't have to leave your bed when you're already feeling unwell, and you don't infect anyone on the way to the doctor or in the waiting room. I think that's great!

Availability during off-peak hours – quick accessibility within a few minutes

It's that simple

Avoid travelling to the doctor’s practice and long waiting times. Get medical advice and, at the doctor’s discretion, your electronic prescriptions.

Only about 4 minutes waiting time

Select desired date

Answer a few questions about your symptoms in advance.

Online

Dr. Schmidt-Sibeth
General practionist

Speak to your doctor directly online

A doctor will advise you in detail via video call and issue you with a prescription sick note at the doctor’s discretion.

Redeem prescription

Patients can fill their prescriptions at the pharmacy of their choice.

Jetzt Terminverfügbarkeit prüfen

Schnell den Namen deiner Krankenkasse oder Versicherung eingeben und sofort den nächsten freien Termin prüfen – einfach, schnell und ohne Wartezeit!

[next_available_slot]

Over 4.0 million successful treatments

6.500+ treating doctors in Germany

Over 3.2 million
app downloads

Frequently asked questions

Will the costs be covered by my health insurance or other insurance?

For those with statutory health insurance, the costs for the online doctor’s visit are covered by your health insurance. Privately insured persons will receive an invoice as usual, which they can submit to their insurance company.

What do I need to bear in mind with electronic prescriptions or sick notes?

After providing telemedical treatment, doctors can issue electronic prescriptions (including health insurance prescriptions, private prescriptions, referral prescriptions) and sick certificates for work via TeleClinic in accordance with the applicable legal requirements and regulatory framework. These are legally valid and recognised by employers and pharmacies. Please note that a sick certificate can only be issued for a maximum of 3 days.

Where can I redeem my prescription?

Once the doctor has issued the electronic prescription for you, you can redeem it directly using the app. You can choose an online pharmacy to deliver to your home or visit a local pharmacy. Your prescription is, of course, available via the gematik e-prescription app or the electronic health card (eGK).

How long do I have to wait?

On average, you can speak to a doctor within one hour. This may vary slightly depending on how busy we are and the time of day.

How does the digital doctor's appointment work?

First, send us your request via the online form or in the app. You will be notified when the online consultation begins and can join the conversation via the app. The connection with the doctor will be established as soon as they have also joined the online consultation. During the consultation, the doctor will take as much time as necessary to address your concerns until all important questions have been clarified and will then issue all important documents to you in the app.

Your treatment will begin shortly

Get to know the doctors treating you

All doctors treating patients via TeleClinic are based in Germany and are committed to providing the highest quality of care. They are always available to assist you with general and specific medical enquiries.

Already over 4.0 million successful treatments

With digital doctor's appointments, TeleClinic allows you to focus on recovering in your own bed when you are ill, rather than having to sit in a waiting room.

It is particularly convenient that the sick note is available directly in the app. It is also a relief that the prescription can be sent to a pharmacy of your choice.

Great. Super easy, no fuss. It saves a lot of time and hassle around doctor's appointments. I'll be using it more often now.

It's quick and easy to speak to a doctor. For any future reasons for using telemedicine, I will definitely use TeleClinic again. Thank you!

I particularly liked the fact that it took less than two hours and I had my prescription, including app download, registration, login and doctor contact. Thank you very much!

You don't have to leave your bed when you're already feeling unwell, and you don't infect anyone on the way to the doctor or in the waiting room. I think that's great!

Availability during off-peak hours – quick accessibility within a few minutes

The reviews shown have been checked for authenticity by TeleClinic prior to publication and come exclusively from people who have used the TeleClinic platform for treatment. The reviews were obtained as part of a user survey and were selected based on their relevance at the time of evaluation.

Mental illness: A guide

Abstract

Mental suffering affects emotional and psychological well-being.
Timely detection and treatment is essential for the quality of life of those affected.

Frequent mental illnesses

Depression: Persistent sadness and loss of interest.
Anxiety disorders: Panic disorders and phobias.
Bipolar disorders: Alternation between depressive and manic episodes.
Schizophrenia: perceptual and mental disorders.
Personality disorders: Persistent deviant behavior patterns.

Origin

Genetic factors: increased risk with a family history.
Biochemical factors: Neurotransmitter and hormone imbalances.
Psychological influences: Traumatic experiences and stress.
Environmental influences: Social and physical factors.

Diagnosis

Anamnesis: Taking a personal and medical history.
Psychological evaluation: interviews and questionnaires.
Physical examination: To rule out other diseases.

Therapy

Medication: Targeted pharmacological interventions.
Psychotherapy: Behavioral and depth psychological methods.
Support services: Self-help groups and advice centers.

How TeleClinic can help

TeleClinic gives you easy access to an initial consultation with experienced doctors via telemedicine. They will help you to classify your symptoms and discuss the next steps.

Further help centers

German Depression Relief Foundation: www.deutsche-depressionshilfe.de
Deutsche Angst-Hilfe e.V.: www.angstselbsthilfe.de

By medical editor:
Celina von der Linden

Last updated: 13. June 2026

This TeleClinic guide has been written by our medical editors in accordance with the highest scientific standards. The articles are intended to provide you with initial information on various topics and cannot replace a medical diagnosis. Experienced doctors will be happy to provide you with further advice in an online consultation.