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Second opinion for neck pain directly online

Fast appointments. Anytime – day and night.

Costs covered by all staturory health insurances and insurance companies

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For those with statutory health insurance, the costs for the online doctor’s visit are covered by your health insurance. Privately insured persons will receive an invoice as usual, which they can submit to their insurance company.
After providing telemedical treatment, doctors can issue electronic prescriptions (including health insurance prescriptions, private prescriptions, referral prescriptions) and sick certificates for work via TeleClinic in accordance with the applicable legal requirements and regulatory framework. These are legally valid and recognised by employers and pharmacies. Please note that a sick certificate can only be issued for a maximum of 3 days.
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First, send us your request via the online form or in the app. You will be notified when the online consultation begins and can join the conversation via the app. The connection with the doctor will be established as soon as they have also joined the online consultation. During the consultation, the doctor will take as much time as necessary to address your concerns until all important questions have been clarified and will then issue all important documents to you in the app.
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Christoph
April 17, 2023
With digital doctor's appointments, TeleClinic allows you to focus on recovering in your own bed when you are ill, rather than having to sit in a waiting room.
Hanna
April 17, 2023
It is particularly convenient that the sick note is available directly in the app. It is also a relief that the prescription can be sent to a pharmacy of your choice.
Anja
April 15, 2023
Great. Super easy, no fuss. It saves a lot of time and hassle around doctor's appointments. I'll be using it more often now.
Stefanie
April 15, 2023
It's quick and easy to speak to a doctor. For any future reasons for using telemedicine, I will definitely use TeleClinic again. Thank you!
Branko
April 18, 2023
I particularly liked the fact that it took less than two hours and I had my prescription, including app download, registration, login and doctor contact. Thank you very much!
Hendrik
April 16, 2023
You don't have to leave your bed when you're already feeling unwell, and you don't infect anyone on the way to the doctor or in the waiting room. I think that's great!
Torsten
April 14, 2023
Availability during off-peak hours – quick accessibility within a few minutes

The reviews shown have been checked for authenticity by TeleClinic prior to publication and come exclusively from people who have used the TeleClinic platform for treatment. The reviews were obtained as part of a user survey and were selected based on their relevance at the time of evaluation.

Neck pain

Abstract

  • Neck pain can radiate to the neck, shoulders and head and be accompanied by restricted movement and numbness.
  • Neck pain is often caused by muscle tension and poor posture.
  • In addition to medication, numerous gentle treatment methods are available, including acupuncture.

Neck pain: a widespread disease with many different manifestations

The neck is tense and aching, the neck is often stiff, the pain radiates into the shoulders or arms and sometimes there is numbness in the fingers: Around one in two people in Germany suffer from neck pain at least occasionally. Women are affected more often than men.

Neck pain rarely becomes chronic and therefore lasts longer than three months: The pain usually disappears within two weeks.

What can cause neck pain?

Neck pain can be caused by many reasons:

  • Muscle tension due to poor posture or draughts
  • Wear and tear, especially in old age
  • Injuries after accidents (whiplash)
  • Rheumatic diseases
  • Fibromyalgia syndrome
  • Infections
  • Tumors
  • Bone diseases

Serious triggers for neck pain are rather rare. Muscle tension remains the most common cause.

Who is affected?

If the neck hurts, this is rarely the result of an isolated event, such as an uncomfortable sleeping position or a draught. Rather, the muscles become overloaded over time, and this is accompanied by permanent poor posture, which ultimately leads to pain and tension. Particularly affected are people who:

  • work frequently and for long periods at the computer.
  • work “overhead” for long periods due to their job.
  • move little.
  • suffer from age-related signs of wear and tear in the neck or shoulders.

Some sports can also cause tension in the neck, e.g. breaststroke or cycling in a bent position.

People who are under acute emotional strain (e.g. professional or personal stress, anxiety disorders) often subconsciously tense the muscles in the neck and shoulder area. This can also result in permanent neck pain.

 

Woman with hands on her neck. Bent over.
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Which doctor is responsible and how is the diagnosis made?

The first point of contact for neck pain is your family doctor or orthopaedic surgeon. A medical history interview provides the first clues as to the causes. This usually involves asking about the patient’s work situation, daily routine and medical history. The clinical diagnosis also includes a physical examination, which covers the physique, mobility of the head, neck, shoulders, arms and joints.

The examination also focuses on muscle tension and strength, reflexes and sensitivity to touch. Sometimes the spine is also included if there is a suspicion that the pain is radiating from there.

If the examination reveals any abnormalities, the doctor may order further examinations using imaging techniques such as X-rays, computer tomography or magnetic resonance imaging.

What treatment methods are available?

The exact treatment for neck pain depends on the causes. In many cases, the pain can be cured without medication or it subsides on its own after a few days or weeks. Gentle healing methods can be used as support.

Here you will find an overview of the most common treatment methods for neck pain.

Therapy Mode of action
Neck pain medication Mild painkillers, such as non-steroidal anti-inflammatory drugs (only after medical diagnosis)
Injections Mild local anesthesia for acute pain, which subsequently also relaxes the muscles
Acupuncture Pain relief through punctures in the meridians (pathways in traditional Chinese medicine)
Alexander Technique Avoid incorrect posture and muscle tension by changing your behavior
Physical treatments Massages and electrotherapy for muscle relaxation
Physiotherapy Mainly for chronic complaints; used for muscle stretching and long-term strengthening

Are there any home remedies for neck pain?

Heat relaxes the muscles and promotes well-being: Warm neck compresses, exposure to red light or a hot bath can relieve neck pain caused by tension. Doctors also generally recommend regular exercise. This also includes taking breaks at the workplace, especially at a computer screen and during certain manual activities.

How can I prevent neck pain?

Neck pain caused by poor posture and tension can often be prevented by changing workplace conditions and daily routines.

Here you will find an overview of possible measures:

Measure Description
Ergonomic office workstation
  • Swivel chair that adapts to your movements,
  • At least 50 centimeters away from the monitor in an upright sitting position
  • The arms rest at a right angle on the tabletop
Movement in everyday life
  • Loosening and stretching exercises during work breaks
  • Walks during the lunch break
  • Frequent standing up and changing sitting position
Strength training
  • Targeted development of the shoulder, back and neck muscles in the gym
  • Rehabilitation sport
Exercise training
  • Yoga, Pilates or Thai Chi to relax and strengthen the muscles

When should I see a doctor?

In the case of short-term acute pain that can be treated with heat and/or mild painkillers, a visit to the doctor is often not necessary for neck pain. It is usually sufficient to eliminate the causes of the tension, for example by changing your sleeping position, making your workplace more ergonomic or taking regular breaks, for example when doing manual work.

If symptoms persist and recur, it is advisable to consult a doctor to clarify the causes. If, in addition to the pain, you experience numbness or tingling in your fingers and/or slight signs of paralysis, you should definitely see a doctor.

Questions and answers

Can I get sick leave for neck pain?

If you have severe, recurring and chronic pain that is accompanied by symptoms of numbness and paralysis, it is advisable to take sick leave. Temporary sick leave may be necessary for neck pain, especially if you work physically or are predominantly in a rigid posture.

Can neck pain cause headaches?

Headaches are even a common side effect of neck pain. The pain sometimes extends to the shoulders and head. Even if you “only” suffer from headaches, neck tension can be a possible cause. Tension headaches often start in the neck or are accompanied by neck pain. Conversely, the neck can also be affected during a migraine attack.

What helps quickly against neck pain?

Heat helps with acute pain: place a hot cherry stone cushion or hot water bottle on your neck or take a hot bath. For mild pain, you can massage the trigger points, i.e. hardened areas in the muscles.

But beware! If mechanical changes are the cause of the neck pain, such as whiplash, you should never do anything yourself!

Sources

  • https://www.apotheken-umschau.de/gelenke/nackenschmerzen-steifer-hals
  • https://www.t-online.de/gesundheit/krankheiten-symptome/id_83080026/hausmittel-was-hilft-bei-nackenschmerzen-.html
  • https://www.aerzteblatt.de/nachrichten/64681/Akupunktur-und-Alexander-Technik-lindern-Nackenschmerzen-in-Vergleichsstudie
  • https://www.aerzteblatt.de/nachrichten/70320/Wie-Schmerzen-auch-ohne-Medikamente-gelindert-werden-koennen

These articles are intended solely to provide you with preliminary information on various topics and are not a substitute for a medical diagnosis. Experienced doctors are available to provide further advice via TeleClinic. We will first assess whether your concern is suitable for a video consultation.

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Request a doctor’s appointment, prescription, and sick note in just a few clicks via the app. Issuance is at the doctor’s discretion via video consultation.

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Frequent treatments

Request a doctor’s appointment, prescription, and sick note in just a few clicks via the app. Issuance is at the doctor’s discretion via video consultation.

Welcome at TeleClinic

Consultation with a doctor, prescription (including health insurance prescription, private prescription, referral prescription) and sick note in minutes via app.

Are you a doctor?
To login

Do you live in Bavaria?